Introduction

Grand Plus Marketing India Private Limited ("we", "us", "our"), operating Grand Plus Mega Mart (grandplusmegamart.com), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

• Personal details you provide: name, phone number, email address, shipping/billing address, when you register, place an order, or contact us.
• Order & transaction details: products purchased, order history, payment status (we do not store card/UPI/banking credentials — these are handled directly by our secure payment gateway partner).
• Technical data: IP address, browser type, device information, and pages visited, collected automatically for site functionality and analytics.
• Communication data: any information you share with us via phone, email, or contact forms for support or enquiries.

2. How We Use Your Information

• To process and deliver your orders, including sharing necessary details with our shipping/logistics partners.
• To send order confirmations, shipping updates, and important account/service notifications via email, SMS, or WhatsApp.
• To respond to your queries, complaints, or support requests.
• To improve our website, products, and customer experience.
• To send promotional offers or updates, where you have opted in — you may unsubscribe at any time.
• To comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share limited information with:

• Payment gateway providers to process your payments securely.
• Shipping/logistics partners to deliver your orders.
• Service providers who assist us in operating our website, sending communications, or analysing site usage.
• Government or regulatory authorities, where required by law.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Online payments are processed through PCI-DSS compliant, secure payment gateways — we do not store your card, UPI, or net banking details on our servers.

5. Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

6. Your Rights & Choices

• You may request access to, correction of, or deletion of your personal information by contacting us.
• You may opt out of promotional communications at any time by contacting our support team.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required to comply with legal, accounting, or reporting obligations.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Phone: +91 98560 42000
• Email: support@grandplusmegamart.com
• Address: Killa No. 100//20/1/1, 19/1, 18/3, Rakba, Jhajjar Road, Anand Nagar, Near Rupiya Chowk, Rohtak, Haryana - 124001